Thursday, November 25, 2004

A True Story.

Got this from somewhere :

A few years ago, I worked as a contractor for a certain large company. This company is notorious for driving people too hard, so I had reservations about working there.

When my contract was handed to me for signing, the default "max 8 hrs x 5 days per week" clause had been removed. I asked about that, as that clause generally serves as protection for both my customer (they don't get slugged for huge dollars and can plan their cash flow accordingly) and me (I get to see my family). The company replied that it was normal practice for them to remove any such clauses.

A few weeks in, and most of the people around me were working 18 hour days regularly (I started right around crunch time). I made a policy decision as follows:
- I'd work up to 14 hours a day
- once I'd worked 60 hours a week, I'd go home

Remember I was a contractor; I didn't feel any personal or professional commitment towards a management group that had put into place these sorts of work practices, and it was quite obvious to anyone working there that the long hours being worked were leading to mistakes that led to additional hours being worked to fix them.

Anyway, as expected, I got confronted pretty quickly about my perceived slacking off. My response was that I hadn't signed up for a lifestyle change; I was after income, pure and simple. Being close to Xmas, I was quite happy to work a few extra hours, pocket some extra cash and thus fund a nicer holiday, but that was the extent of the sacrifice I was prepared to make for the cause.

I pretty much had them over a barrel at that point; there was no time to train someone to replace me, and I'd made it abundantly clear what my motivations were and that they were essentially non-negotiable.

My personal lack of commitment was discussed in front of the rest of my workmates, by my boss, at the next team meeting. I took it on myself to respond, outlining my reasons for working as I did and that I didn't regard limiting myself to 60 hour weeks as being a lack of commitment - I said I thought it showed a lack of planning, and left it at that. When I finished, you could have heard a pin drop...

A few days prior to Xmas, my boss didn't turn up. This was strange, given that he worked huge hours himself, but not unexpected since pretty much everyone was quite ill at that point due to tiredness and shared (airborne) diseases. When he didn't turn up the next few days either, someone called his house and there was no answer. Eventually a relative of his went to his house and found he'd hung himself in the bedroom.

I've got no doubt at all that his death was 90%+ due to overwork, possibly exacerbated by my taking a somewhat defiant stance in public several days earlier. He'd lived alone and worked huge hours for the past several years, so there was no real possibility for other issues to have caused his suicide.

After a few months' thought, and subsequent discussions with my fellow workmates at that place, I decided that what had happened had been pretty grim but ultimately good things had come out of it. Work practices in that particular group had changed quite dramatically in the following few months; the new boss had put caps on the number of hours worked each day and each week, and re-introduced paid overtime for full time employees. Although several people had left (the turnover in that group ran close to 80% per year), those that were still there were now working in a way they felt was personally and professionally sustainable.

Having several of them call me up to thank me for taking a stance in a very awkward environment certainly helped me personally, although my "stance" was totally selfish.

Since then, I simply refuse to work in "death march" situations. I find the whole idea totally absurd; the end result is that a crappier product is shipped slightly sooner, but people's lives are affected too much for the trade-off to be worthwhile. I've seen two deaths (one described above), several bitter divorces, people leaving the industry, middle-of-the-office screaming matches, ... - life's just too short for this sort of rubbish, and IMHO anyone who thinks it's appropriate really needs to adjust their thinking.